At Isle of Dogs Florist, we take immense pride in delivering vibrant, fresh flowers to every doorstep and business in our beloved community. As a trusted local Isle of Dogs florist, our priority is both the excellence of our blooms and the satisfaction of our customers. Every bouquet and floral arrangement is hand-prepared to ensure it meets our rigorous quality standards. Our fresh flowers guarantee means you always receive the best nature has to offer, delivered right to your door.
Your flowers should always arrive in excellent condition, ready to brighten your space. In the rare event that your flowers arrive damaged, please notify us as soon as possible after delivery. We request that you provide photographs of the damaged flowers and their packaging to help us understand the issue quickly. Our team will review your case and resolve it promptly.
We guarantee that your flowers will remain fresh and beautiful for at least 5 days from the date of delivery, as long as they are cared for according to our provided instructions. This freshness window ensures that you experience the full beauty and longevity of every arrangement. Should your flowers noticeably wilt or deteriorate within this period (excluding natural seasonal bloom variations), please notify us within these 5 days for dedicated support.
Your happiness is at the heart of what we do. If your order does not arrive in perfect condition or if you are unhappy with your flowers within the guaranteed freshness period, we offer a straightforward resolution process. Depending on the situation, you may be eligible for a full or partial refund, or a replacement bouquet sent at the earliest opportunity.
Once you contact us with your issue—ideally within 24 hours for delivery-related problems or within 5 days for freshness concerns—our team will review the case and determine the most suitable solution. We may ask for photos to help us investigate further. Refunds, when applicable, will be processed back through your original payment method, while replacements aim to match your order as closely as possible.
We value every customer and take all feedback seriously as part of our commitment to continuous improvement. If you are dissatisfied with any aspect of your experience—from ordering to delivery and product quality—please reach out to us with the details of your complaint. Our management team investigates each concern with care, aiming to resolve matters swiftly and fairly.
Upon receiving your complaint, we strive to acknowledge it within one working day. Most issues are resolved within a few business days. Should your complaint require more detailed investigation, we will keep you updated throughout the process and ensure satisfactory resolution in line with our policies and local regulations.
Our commitment goes beyond simply delivering flowers. Serving households, offices, and businesses in Isle of Dogs and surrounding areas, we have built our reputation on trust, reliability, and a genuine passion for floral artistry. We strive to maintain that trust in every bouquet, every order, and every customer interaction. You can shop with confidence, knowing your satisfaction—and our fresh flowers guarantee—is always our top priority.
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