Welcome to Isle of Dogs Florist. These Terms & Conditions (“Terms”) govern your use of our website and services for online flower delivery provided by Isle of Dogs Florist to customers located in Isle of Dogs and the surrounding areas.
By placing an order or using our online flower delivery service, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms do not affect your statutory rights.
Our services are available to individuals aged 18 and over and to businesses in Isle of Dogs and surrounding neighbourhoods. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
All orders must be placed through our website using the online ordering system. The process is as follows:
All orders are subject to acceptance and availability. We reserve the right not to accept your order for any reason (such as product availability or if we are unable to fulfil the delivery).
All floral products are subject to availability. In the event that a particular flower or product is unavailable (for example, due to seasonal variations or supply interruptions), we reserve the right to substitute it with a similar flower of equal or greater value, maintaining the overall look, theme, and value of your chosen product. We will endeavour to contact you in advance to discuss any significant substitutions whenever practicable. Photographs of our products are for illustrative purposes only; actual arrangements may vary.
Isle of Dogs Florist aims to deliver flowers punctually on your chosen delivery date to addresses within the Isle of Dogs and nearby areas. Delivery times are not guaranteed and may vary due to traffic, weather, or other unforeseen circumstances beyond our control. We do not accept liability for deliveries delayed due to incorrect delivery details, the recipient not being available at the address, or situations outside our reasonable control.
If the recipient is not available at the time of delivery, our driver will, where possible, leave the flowers with a neighbour or in a safe place and leave a delivery note. If no suitable option is available, we will attempt to contact you for further instructions. Additional delivery attempts may incur extra charges.
We accept payment by credit card, debit card, and any other payment methods stated on our website at the time of order. Full payment is required at the point of order placement.
All prices include VAT (where applicable) and are displayed in GBP (£). Delivery charges, where applicable, will be stated clearly before you confirm your order. If payment is not authorised or is declined, we are under no obligation to deliver your order.
You have the right to amend or cancel your order in accordance with the following conditions:
In cases where orders are scheduled for delivery on special occasions or peak dates (such as Valentine’s Day, Mother’s Day, or Christmas), we kindly ask that you provide at least 48 hours’ notice for cancellations or amendments.
We are committed to providing fresh and high-quality flowers. If your order arrives damaged, wilted, or not to the standard expected, please contact us within 24 hours of delivery, providing photographs and details of the issue.
Depending on the specific circumstances, we may, at our discretion, offer a replacement, refund, or other suitable remedy. Because of the perishable nature of flowers, we are unable to accept returns for change of mind or after the flowers have perished due to recipient’s handling.
You are responsible for ensuring that all information provided during the ordering process is accurate and complete, including the recipient’s name, delivery address, and contact details. Isle of Dogs Florist cannot be held responsible for failed or delayed deliveries due to errors or omissions in the delivery information provided by you.
To the fullest extent permitted by law, Isle of Dogs Florist shall not be liable for any indirect, consequential, or economic losses arising out of or in connection with the ordering, use, or delivery of our products and services.
Our aggregate liability in respect of any contract for the purchase of goods and services under these Terms shall not exceed the total price paid for your order.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Your privacy is important to us. We collect, use, and store your personal details in accordance with our privacy policy and applicable UK data protection law. Information provided by you will be used strictly for the purpose of processing your order and communicating with you regarding your purchase. We do not share your personal details with third parties except where necessary to fulfil your order (e.g., delivery services).
All content on the Isle of Dogs Florist website, including but not limited to text, images, graphics, and logos, remain the property of Isle of Dogs Florist or our licensors. Reproduction, distribution, or use of any content without prior written consent is strictly prohibited.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by circumstances beyond our reasonable control, including, without limitation, acts of God, war, strike, lockout, industrial action, fire, flood, drought, tempest, or any other event beyond our reasonable control.
These Terms and any contract between us for the sale of goods and delivery of services are governed by the laws of England and Wales. Any disputes or claims arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Isle of Dogs Florist reserves the right to update or amend these Terms at any time. Changes will be effective immediately upon publication on our website. It is your responsibility to check these Terms regularly before placing an order. Continuing to use our service constitutes your acceptance of the updated Terms.
If you have any questions regarding these Terms & Conditions or require customer support regarding your flower delivery in Isle of Dogs or surrounding areas, please reach out to us using the contact information provided on our website. We aim to address your enquiries promptly and courteously.
These Terms & Conditions apply to all customers using our website and flower delivery service within the Isle of Dogs and extending to neighbouring areas. By placing an order for flower delivery, you acknowledge acceptance of these Terms regardless of your specific location within our delivery zone.
These Terms, together with any notices, policies, or disclaimers stated on our website, constitute the entire agreement between you and Isle of Dogs Florist relating to the use of our website and ordering of flower delivery services. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Thank you for choosing Isle of Dogs Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Isle of Dogs, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Isle of Dogs.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
